Items that are in stock and ready to ship will be shown as “In Stock, Ready to Ship” below each product.

Please note that any items available for pre-order will be clearly marked in the product description with the estimated arrival timeframe listed, and will also be shown as “Backordered, Shipping Soon.”

Many of our furniture items are shipped in multiple boxes. To get your order to you as quickly as possible, boxes may be dispatched with different carriers and may not arrive on the same day.

It’s not uncommon for boxes from the same order to arrive several days apart - this is completely normal, so please don’t be concerned if part of your order arrives first.

If you experience a shipping delay, or a delivery is missed because no one is home to receive it, we’ll do our best to arrange redelivery as soon as possible. Please note that redelivery may extend the delivery timeframe to your address.

If you have any questions or concerns about your delivery, just email us at hello@venturaliving.com.au and we’ll be happy to help.

If your order has already been dispatched and needs to be redirected, a redirection fee will apply based on the new delivery address.

Please contact our Customer Care team at hello@venturaliving.com.au, and we’ll be happy to assist.

We offer Free Metro Shipping on all orders over $500.

For all other locations and smaller orders, we provide affordable flat-rate delivery options Australia-wide, ensuring fast and reliable service wherever you are.

Please note: Only metro areas defined by our courier partners are eligible for free shipping over $500, all other areas are flat rate shipping.

Metro Delivery Areas

Metro delivery areas are determined by our courier partners. If your address qualifies as a metro location, this will automatically be shown at checkout once your address is entered.

We partner with trusted national couriers to deliver all Ventura Living orders. Deliveries are usually sent with Authority to Leave (ATL) by default, meaning your parcel may be left in a safe spot if no one is home.

Once marked as delivered under ATL, Ventura Living and our couriers can’t be held responsible for any loss, theft, or damage that occurs afterwards.

If you’d prefer added peace of mind, we recommend using a secure delivery address such as your workplace or somewhere someone will be available to receive your order.

If a delivery attempt is missed because no one is available to receive the item, the courier will usually leave a calling card or update the tracking with instructions for re-delivery or local collection.

It’s the customer’s responsibility to follow the instructions provided by the courier and arrange collection or re-delivery within the specified timeframe.

If the item is not collected or no action is taken after a missed delivery, and the order is returned to us or requires re-delivery, any additional shipping or re-delivery fees will be charged to the customer.

We recommend keeping an eye on your tracking notifications and arranging collection or re-delivery promptly to avoid extra charges.

Once your order is shipped, you'll get a dispatch email from us with the tracking details.

Please note that sometimes the tracking number can take up to 24-48 hours to show scans.

We’re sorry to hear you’re experiencing issues with your delivery.

Please note that all shipping timeframes are estimates, and occasional delays may occur due to factors outside our control.

Once your order leaves our warehouse, Ventura Living is not liable for courier-related delays or lost parcels. For the most accurate updates, we recommend contacting the courier directly using your tracking number.

If you believe your shipment is lost, please get in touch with us as soon as possible.

For partial deliveries, kindly email us clear photos of the box you received, including visible SKU codes and the shipping label. This will help us investigate promptly and locate any missing items. We’re here to help and will work to resolve the issue as quickly as we can.

Delivery to a PO Box address or Parcel Locker address is not available.

Please provide a valid physical address during checkout.

Absolutely! You can add special delivery notes for the courier before checkout. If you forget, just reach out to our dedicated customer care team at hello@venturaliving.com.au

We typically aim to ship all your items together when they're available and from the same warehouse.

However, in some cases, items may arrive separately or at different times due to availability or warehouse logistics.

You can still place your order as usual and just keep an eye out for multiple tracking numbers and separate deliveries.

Orders are dispatched within 1-2 business days.

Expected delivery time: 2-12 business days (Monday-Friday) depending on location upon dispatch

Vic Metro 3-5 Business Days

Victoria Regional 3-9 Business Days

NSW Metro 3-8 Business Days

NSW Regional 3-10 Business Days

QLD 3-10 Business Days

SA 3-10 Business Days

ACT 3-10 Business Days

WA 5-11 Business Days

TAS 5-11 Business Days

NT 5-11 Business Days

Providing a reachable contact number and email address helps us follow up on your delivery.

Items are shipped via Australia Post or a courier, depending on size and weight.

If you order multiple items, they may arrive at different times.

Delivery Timeframes

All delivery timeframes provided on our website are an estimate only and should be used as a guide. While we do our best to ensure timely delivery, delays may occasionally occur once items are with the courier due to factors outside our control. Ventura Living is not liable for courier delays, and delivery timeframes are not guaranteed.

For your convenience, all orders are dropped off at your front door or building lobby on the ground floor.

It's a good idea to have someone available to assist you with bringing the items into your home!

Sorry, we can't specify delivery times as our courier partners handle that - they typically deliver between 9:00am and 5:00pm AEST, on your location.

For updates on your delivery, we suggest checking the courier's website or giving hem a call for more accurate delivery time information.

If you need your order ASAP, feel free to reach out to us! We'll do our best to arrange the fastest delivery method possible, additional costs may apply.

At the moment, we can only deliver within Australia.

We do not offer international shipping or dispatch services outside Australia.

If you have a special request, feel free to email us at hello@venturaliving.com.au

At Ventura Living, we want you to feel completely confident shopping with us. If something isn’t quite right, we’re here to help.

30-Day Change of Mind Returns

We offer a 30-day change-of-mind return on all unopened, unused and undamaged items. Simply email our friendly support team and we’ll guide you through the steps.

How It Works

Once you contact us, our team will assess your request and provide full instructions for returning your item.

In order to monitor the status of the return we need to use our prepaid return labels that are booked under our courier accounts. This amount will be communicated to you and deducted from your refund.

Before Returning Your Item

To be eligible, please ensure:

• The product is unused, in its original condition and free from any damage, stains or markings. It must be in 'as new' condition.

• The item is securely packed in its original packaging/box.

• You provide clear photos showing the condition of the boxes.
  

Please note: We are unable to approve returns without the original boxes.

Return Shipping

Unfortunately, we don't allows customers to arrange their own shipping. We will organise prepaid return labels that are booked under our courier accounts. This amount will be deducted from your refund.

Fees Deducted From Refund

To cover handling, restocking and administration, the following fees apply:

• 20% restocking fee (based on the original item price)
  

• Processing fee (based on the original payment method)
  

• Return shipping fee (This amount will be communicated to you during the returns process)

• Initial shipping charge (please note that your initial shipping charge is non-refundable)
  

All return requests are reviewed case-by-case and must meet the above criteria.

Mattresses

For health and hygiene reasons, mattresses cannot be returned once opened or used.

Refused or returned-to-sender deliveries: Where an order has already been dispatched, a request to cancel or return the item will be treated as a change of mind return, regardless of whether the customer accepts delivery and returns the item afterward, or refuses delivery so that it is returned to sender by the courier. In either case, standard change of mind return conditions and fees apply.

Once your order has been placed, it is sent directly into our fulfilment process, which is a fast-moving system and, unfortunately, orders cannot be modified or cancelled once processing has begun.

All store credits are valid for 12 months from the date of issue.

At Ventura Living, we take pride in the quality of our products. If your item has a manufacturing defect upon delivery, we will repair or replace it free of charge.

Please notify us of the issue within 48 hours of delivery to ensure eligibility.

Please note that if replacement boxes are sent or you qualify for a return for full refund, we will require you to return the item, so as it allows our quality control team to inspect the fault, rectify the issue, and investigate the cause so we can prevent it happening again.

While we have strict quality control processes in place, sometimes these things can happen.

If your product is faulty or missing parts, we will promptly send the missing or replacement parts to you as soon as possible.

Please notify us of the issue within 48 hours of delivery to ensure eligibility.

We’re sorry to hear you’re experiencing issues with your delivery.

Please note that all shipping timeframes are estimates, and occasional delays may occur due to factors outside our control.

Once your order leaves our warehouse, Ventura Living is not liable for courier-related delays or lost parcels. For the most accurate updates, we recommend contacting the courier directly using your tracking number.

If you believe your shipment is lost, please get in touch with us as soon as possible.

For partial deliveries, kindly email us clear photos of the box you received, including visible SKU codes and the shipping label. This will help us investigate promptly and locate any missing items. We’re here to help and will work to resolve the issue as quickly as we can.