Yes! All products are in stock and ready to ship from our warehouse - no months of waiting here!

While we strive to ship everything together, orders with multiple boxes may arrive on different days and at different times.

Please be sure to watch for multiple tracking numbers and deliveries.

We offer free delivery on all orders.

No minimum spend, no hidden fees. Just beautiful furniture, delivered to your door.

At Ventura Living, we believe great design should be easy to bring home. That’s why we offer free shipping across Australia on every single order. Whether you're in the heart of the city or off the beaten track!

Once your order is shipped, you'll get a dispatch email from us with the tracking details.

Please note that sometimes the tracking number can take up to 24-48 hours to show scans.

We’re sorry to hear you’re experiencing issues with your delivery.

Please note that all shipping timeframes are estimates, and occasional delays may occur due to factors outside our control.

Once your order leaves our warehouse, Ventura Living is not liable for courier-related delays or lost parcels. For the most accurate updates, we recommend contacting the courier directly using your tracking number.

If you believe your shipment is lost, please get in touch with us as soon as possible.

For partial deliveries, kindly email us clear photos of the box you received, including visible SKU codes and the shipping label. This will help us investigate promptly and locate any missing items. We’re here to help and will work to resolve the issue as quickly as we can.

Delivery to a PO Box address or Parcel Locker address is not available.

Please provide a valid physical address during checkout.

Absolutely! You can add special delivery notes for the courier before checkout. If you forget, just reach out to our dedicated customer care team at hello@venturaliving.com.au

We typically aim to ship all your items together when they're available and from the same warehouse.

However, in some cases, items may arrive separately or at different times due to availability or warehouse logistics.

You can still place your order as usual and just keep an eye out for multiple tracking numbers and separate deliveries.

Orders are dispatched within 1-2 business days.

Expected delivery time: 2-12 business days (Monday-Friday) depending on location upon dispatch

Vic Metro 3-5 Business Days

Victoria Regional 3-9 Business Days

NSW Metro 3-8 Business Days

NSW Regional 3-10 Business Days

QLD 3-10 Business Days

SA 3-10 Business Days

ACT 3-10 Business Days

WA 5-11 Business Days

TAS 5-11 Business Days

NT 5-11 Business Days

Providing a reachable contact number and email address helps us follow up on your delivery.

Items are shipped via Australia Post or a courier, depending on size and weight.

If you order multiple items, they may arrive at different times.

We hustle to process and send out orders within 24-48 hours.

No worries if you need to tweak your address before we hit the road - as long as it's in the same postcode zone, no fees apply!

Now, if your order's already left our place and you need to reroute it elsewhere, there's a redirection fee based on the new spot.

Need to switch things up? Send our customer care team a message at hello@venturaliving.com.au and we'll sort you out!

For your convenience, all orders are dropped off at your front door or building lobby on the ground floor.

It's a good idea to have someone available to assist you with bringing the items into your home!

Sorry, we can't specify delivery times as our courier partners handle that - they typically deliver between 9:00am and 5:00pm AEST, on your location.

For updates on your delivery, we suggest checking the courier's website or giving hem a call for more accurate delivery time information.

If you need your order ASAP, feel free to reach out to us! We'll do our best to arrange the fastest delivery method possible, additional costs may apply.

At the moment, we can only deliver within Australia.

We do not offer international shipping or dispatch services outside Australia.

If you have a special request, feel free to email us at hello@venturaliving.com.au

At Ventura Living, we kindly ask that you choose carefully, as we do not offer refunds, returns, or exchanges for change of mind or incorrect selections, in line with Australian Consumer Law.

However, if there is a manufacturing defect or issue with your product, we are more than happy to assist you.

Please Note: Returns approved under exceptional circumstances that are not caused by a manufacturing defect or issue will incur a 20% restocking fee, plus a processing fee based on the original payment method. Return shipping is the customer’s responsibility. All requests are assessed individually.

Unfortunately, we’re unable to cancel or make changes to an order once it has been placed and paid for, as it is processed immediately by our team.

All store credits are valid for 12 months from the date of issue.

At Ventura Living, we take pride in the quality of our products. If your item has a manufacturing defect upon delivery, we will repair or replace it free of charge.

Please notify us of the issue within 48 hours of delivery to ensure eligibility.

While we have strict quality control processes in place, sometimes these things can happen.

If your product is faulty or missing parts, we will promptly send the missing or replacement parts to you as soon as possible.

Please notify us of the issue within 48 hours of delivery to ensure eligibility.

We’re sorry to hear you’re experiencing issues with your delivery.

Please note that all shipping timeframes are estimates, and occasional delays may occur due to factors outside our control.

Once your order leaves our warehouse, Ventura Living is not liable for courier-related delays or lost parcels. For the most accurate updates, we recommend contacting the courier directly using your tracking number.

If you believe your shipment is lost, please get in touch with us as soon as possible.

For partial deliveries, kindly email us clear photos of the box you received, including visible SKU codes and the shipping label. This will help us investigate promptly and locate any missing items. We’re here to help and will work to resolve the issue as quickly as we can.

In rare and exceptional circumstances where a return is approved, the following conditions and fees will apply:

Before Returning Your Item:

Prior to sending your item back, we require clear and satisfactory photo and/or video evidence showing that:

• The product is unused and in the same condition as it was sold.
• There are no damages, stains, markings, or signs of misuse.
• The item is securely packed in its original box packaging to prevent damage during return transit.

If the original packaging is not used, a 20% fee of the original purchase price will be deducted from your refund plus plus a processing fee based on the original payment method.

Tip: We recommend keeping the original packaging in case a return is ever required.

Return Shipping Responsibility:

• Customers are responsible for arranging and covering the cost of return shipping.
• Alternatively, we can provide a prepaid return label, and the shipping cost will be deducted from your refund once the item is received.

Fees Deducted from Refund:

• A 20% restocking fee (based on the original purchase price).
• A processing fee based on the original payment method.
• A return shipping fee (only if a prepaid return label is provided by us).
  

Please note, all return requests are assessed on a case-by-case basis and must meet the above criteria to be eligible.