Refund policy

At Ventura Living, we want you to feel completely confident shopping with us. If something isn’t quite right, we’re here to help.

30-Day Change of Mind Returns

We offer a 30-day change-of-mind return on all unopened, unused and undamaged items. Simply email our friendly support team and we’ll guide you through the steps.

Change of mind returns are accepted only while the item remains unassembled and in resalable condition. If you'd like to inspect a piece before deciding, we recommend unpacking the parts to check the finish and style, then repacking them securely in the original box, once assembled, items can no longer be accepted for a change of mind return.

How It Works

Once you contact us, our team will assess your request and provide full instructions for returning your item.

In order to monitor the status of the return we need to use our prepaid return labels that are booked under our courier accounts. This amount will be communicated to you and deducted from your refund.

Before Returning Your Item

To be eligible, please ensure:

  • The product is unused, in its original condition and free from any damage, stains or markings. It must be in 'as new' condition.
  • The product has not been previously assembled.
  • The item is securely packed in its original packaging/box.
  • You provide clear photos showing the condition of the boxes.

Please note: We are unable to approve returns without the original boxes.

Return Shipping

Unfortunately, we don't allows customers to arrange their own shipping. We will organise prepaid return labels that are booked under our courier accounts. This amount will be deducted from your refund.

Fees Deducted From Refund

To cover handling, restocking and administration, the following fees apply:

  • 20% restocking fee (based on the original item price)
  • Processing fee (based on the original payment method)
  • Return shipping fee (This amount will be communicated to you during the returns process)
  • Initial shipping charge (please note that your initial shipping charge is non-refundable)

All return requests must meet the above criteria.

Mattresses

For health and hygiene reasons, mattresses cannot be returned once opened or used.