At Ventura Living, we want you to feel completely confident shopping with us. If something isn’t quite right, we’re here to help.

30-Day Change of Mind Returns

We offer a 30-day change-of-mind return on all unopened, unused and undamaged items. Simply email our friendly support team and we’ll guide you through the steps.

How It Works

Once you contact us, our team will assess your request and provide full instructions for returning your item.

In order to monitor the status of the return we need to use our prepaid return labels that are booked under our courier accounts. This amount will be communicated to you and deducted from your refund.

Before Returning Your Item

To be eligible, please ensure:

• The product is unused, in its original condition and free from any damage, stains or markings. It must be in 'as new' condition.

• The item is securely packed in its original packaging/box.

• You provide clear photos showing the condition of the boxes.
  

Please note: We are unable to approve returns without the original boxes.

Return Shipping

Unfortunately, we don't allows customers to arrange their own shipping. We will organise prepaid return labels that are booked under our courier accounts. This amount will be deducted from your refund.

Fees Deducted From Refund

To cover handling, restocking and administration, the following fees apply:

• 20% restocking fee (based on the original item price)
  

• Processing fee (based on the original payment method)
  

• Return shipping fee (This amount will be communicated to you during the returns process)

• Initial shipping charge (please note that your initial shipping charge is non-refundable)
  

All return requests are reviewed case-by-case and must meet the above criteria.

Mattresses

For health and hygiene reasons, mattresses cannot be returned once opened or used.

If you accidentally ordered the wrong item, don’t worry - it happens!

• If your order has NOT been shipped yet: We can update, change or cancel your order for you straight away. In this case, we will issue a refund minus the non-refundable processing fee based on the original payment method. Just email us as soon as possible.

• If your order HAS already been shipped: Unfortunately, we can’t intercept or change the item once it’s on the way. You’ll need to wait for it to arrive, and then you can return it under our 30-day change-of-mind policy (as long as it is unused and in its original packaging).
  

We’re always here to help, so reach out anytime and we’ll guide you through the next steps.

If your order has already been dispatched, unfortunately, we’re unable to cancel or make any changes, as it has been processed and shipped by our team.

If your order has not yet been dispatched, you may request a cancellation. In this case, we will issue a refund minus the non-refundable processing fee of 6% back to your original payment method.

This fee covers the processing costs charged to us by your payment provider and cannot be recovered once an order is placed.

All store credits are valid for 12 months from the date of issue.

At Ventura Living, we take pride in the quality of our products. If your item has a manufacturing defect upon delivery, we will repair or replace it free of charge.

Please notify us of the issue within 48 hours of delivery to ensure eligibility.

While we have strict quality control processes in place, sometimes these things can happen.

If your product is faulty or missing parts, we will promptly send the missing or replacement parts to you as soon as possible.

Please notify us of the issue within 48 hours of delivery to ensure eligibility.

We’re sorry to hear you’re experiencing issues with your delivery.

Please note that all shipping timeframes are estimates, and occasional delays may occur due to factors outside our control.

Once your order leaves our warehouse, Ventura Living is not liable for courier-related delays or lost parcels. For the most accurate updates, we recommend contacting the courier directly using your tracking number.

If you believe your shipment is lost, please get in touch with us as soon as possible.

For partial deliveries, kindly email us clear photos of the box you received, including visible SKU codes and the shipping label. This will help us investigate promptly and locate any missing items. We’re here to help and will work to resolve the issue as quickly as we can.