Free Shipping Over $500*
Enjoy free metro delivery when you spend $500 or more.
For all other locations and orders under $500, we offer affordable flat-rate delivery options Australia-wide - ensuring fast and reliable service wherever you are.
At Ventura Living, we believe beautiful design should be easy to bring home. That’s why our shipping is simple, transparent, and stress-free. Your exact shipping cost will be calculated at checkout once your delivery address is entered.
Our trusted courier partners handle every order with care, ensuring your furniture arrives safely and smoothly at your door.
DELIVERY DETAILS
Delivery to PO Boxes is not available. Please provide a valid physical address at checkout and ensure all details are correct, as changes cannot be made once payment is finalised.
We partner with trusted national couriers to deliver all Ventura Living orders. Deliveries are sent with Authority to Leave (ATL) by default, meaning your parcel may be left in a safe location if no one is home. Once marked as delivered under ATL, Ventura Living and our couriers are not responsible for any loss, theft, or damage that occurs after delivery.
For added peace of mind, we recommend using a secure delivery address such as a workplace or somewhere someone will be available to receive your order.
Orders are typically dispatched within 1–2 business days, with delivery taking 2–12 business days depending on location and product type. Deliveries generally occur Monday to Friday, 9:00am–5:00pm.
Please include a contact number and email address for delivery updates. A re-delivery fee may apply if items are returned due to an incorrect address or failure to collect from a local depot.
SHIPPING & DELIVERY FAQs
All items marked as “In Stock” and ready to dispatch will be shipped within 1–2 business days.
If a product is temporarily sold out or available for pre-order, it will be clearly shown as backordered, with the estimated delivery date displayed on the product page.
If your order has already been dispatched and needs to be redirected, a $30 redirection fee will apply based on the new delivery address.
Please contact our Customer Care team at hello@venturaliving.com.au, and we’ll be happy to assist.
We offer Free Metro Shipping on all orders over $500.
For all other locations and smaller orders, we provide affordable flat-rate delivery options Australia-wide, ensuring fast and reliable service wherever you are.
We partner with trusted national couriers to deliver all Ventura Living orders. Deliveries are sent with Authority to Leave (ATL) by default, meaning your parcel may be left in a safe spot if no one is home.
Once marked as delivered under ATL, Ventura Living and our couriers can’t be held responsible for any loss, theft, or damage that occurs afterwards.
If you’d prefer added peace of mind, we recommend using a secure delivery address such as your workplace or somewhere someone will be available to receive your order.
Once your order is shipped, you'll get a dispatch email from us with the tracking details.
Please note that sometimes the tracking number can take up to 24-48 hours to show scans.
We’re sorry to hear you’re experiencing issues with your delivery.
Please note that all shipping timeframes are estimates, and occasional delays may occur due to factors outside our control.
Once your order leaves our warehouse, Ventura Living is not liable for courier-related delays or lost parcels. For the most accurate updates, we recommend contacting the courier directly using your tracking number.
If you believe your shipment is lost, please get in touch with us as soon as possible.
For partial deliveries, kindly email us clear photos of the box you received, including visible SKU codes and the shipping label. This will help us investigate promptly and locate any missing items. We’re here to help and will work to resolve the issue as quickly as we can.
Delivery to a PO Box address or Parcel Locker address is not available.
Please provide a valid physical address during checkout.
Absolutely! You can add special delivery notes for the courier before checkout. If you forget, just reach out to our dedicated customer care team at hello@venturaliving.com.au
We typically aim to ship all your items together when they're available and from the same warehouse.
However, in some cases, items may arrive separately or at different times due to availability or warehouse logistics.
You can still place your order as usual and just keep an eye out for multiple tracking numbers and separate deliveries.
Orders are dispatched within 1-2 business days.
Expected delivery time: 2-12 business days (Monday-Friday) depending on location upon dispatch
Vic Metro 3-5 Business Days
Victoria Regional 3-9 Business Days
NSW Metro 3-8 Business Days
NSW Regional 3-10 Business Days
QLD 3-10 Business Days
SA 3-10 Business Days
ACT 3-10 Business Days
WA 5-11 Business Days
TAS 5-11 Business Days
NT 5-11 Business Days
Providing a reachable contact number and email address helps us follow up on your delivery.
Items are shipped via Australia Post or a courier, depending on size and weight.
If you order multiple items, they may arrive at different times.
For your convenience, all orders are dropped off at your front door or building lobby on the ground floor.
It's a good idea to have someone available to assist you with bringing the items into your home!
Sorry, we can't specify delivery times as our courier partners handle that - they typically deliver between 9:00am and 5:00pm AEST, on your location.
For updates on your delivery, we suggest checking the courier's website or giving hem a call for more accurate delivery time information.
If you need your order ASAP, feel free to reach out to us! We'll do our best to arrange the fastest delivery method possible, additional costs may apply.
At the moment, we can only deliver within Australia.
We do not offer international shipping or dispatch services outside Australia.
If you have a special request, feel free to email us at hello@venturaliving.com.au