Shipping policy
Free Shipping Over $500*
Enjoy free metro delivery when you spend $500 or more.
For all other locations and orders under $500, we offer affordable flat-rate delivery options Australia-wide - ensuring fast and reliable service wherever you are.
At Ventura Living, we believe beautiful design should be easy to bring home. That’s why our shipping is simple, transparent, and stress-free. Your exact shipping cost will be calculated at checkout once your delivery address is entered.
Our trusted courier partners handle every order with care, ensuring your furniture arrives safely and smoothly at your door.
Metro Delivery Areas
Metro delivery areas are determined by our courier partners. If your address qualifies as a metro location, this will automatically be shown at checkout once your address is entered.
Please note: If delivery of an order results in unacceptably high freight charges to Ventura Living, we reserve the right to contact you after your order is placed to request additional delivery fees prior to dispatch.
Delivery Details
Delivery to PO Boxes is not available. Please provide a valid physical address at checkout and ensure all details are correct, as changes cannot be made once payment is finalised.
We partner with trusted national couriers to deliver all Ventura Living orders. Deliveries are sent with Authority to Leave (ATL) by default, meaning your parcel may be left in a safe location if no one is home. Once marked as delivered under ATL, Ventura Living and our couriers are not responsible for any loss, theft, or damage that occurs after delivery.
For added peace of mind, we recommend using a secure delivery address such as a workplace or somewhere someone will be available to receive your order.
Orders are typically dispatched within 1–2 business days, with delivery taking 2–12 business days depending on location and product type. Deliveries generally occur Monday to Friday, 9:00am–5:00pm.
Please include a contact number and email address for delivery updates. A re-delivery fee may apply if items are returned due to an incorrect address or failure to collect from a local depot.
Delivery Areas
While we strive to deliver Australia-wide, unfortunately our carrier partners are unable to service all areas. Please note that a successfully processed order does not guarantee that delivery is available to your address. Once your order has been processed, your delivery address will be checked by our system, and if there are any issues with shipping to your area, we will contact you as soon as possible to discuss your options.
Delivery Timeframes
All delivery timeframes provided on our website are an estimate only and should be used as a guide. While we do our best to ensure timely delivery, delays may occasionally occur once items are with the courier due to factors outside our control. Ventura Living is not liable for courier delays, and delivery timeframes are not guaranteed.